We are not required to provide a refund if you simply have changed your mind but you can choose a refund or exchange if the service has a major problem.
This is when the item or service:
- has a problem that would have stopped you from purchasing the item or service if you had known about it
- is considered unsafe
- is significantly different from the sample or description
- doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
Alternatively, you can choose to remain upgraded or keep the item/service and we will compensate you for any drop in value.
If the problem is not major, we will seek to remedy within a reasonable time.
Please keep your receipt and contact firstname.lastname@example.org or call 1300 604 077 during business hours (AET).